Refund & Returns Policy
Last Updated: September 20, 2026
ENACOSE LLC wants every customer to be satisfied with their purchase. If something is not right, our support team is here to help with an eligible return, replacement, or refund.
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01 Customer Satisfaction Guarantee
02 Return Eligibility
You may return any product within 90 days of the delivery date.
We accept both defective and non-defective returns, provided the item is in new or like-new condition.
03 How to Request a Return
Email Contact@enacosellc.com or call +1 864-290-1362 . If your item is damaged or defective, include clear photos and a brief description of the issue.
We will review your request and email you a free prepaid return label along with an RMA (Return Merchandise Authorization) number. Please do not ship any item back before receiving your label.
Once you receive your prepaid label, use it to ship the item back. A valid tracking number is required.
04 Return Shipping Costs
For defective, damaged, or incorrect items, ENACOSE covers all return shipping costs.
This includes coordinating freight pickup at your location for eligible large items at no charge to you.
For more information about large-item transportation, review our Freight Shipping Policy .
05 Refund Process
Once we receive your return, we inspect it within 72 hours of receipt.
After the return is approved, we process the refund within 3–5 business days. You will receive a confirmation email when the refund is issued.
Full refund with no restocking fee.
Full refund of the item price with no restocking fee. ENACOSE covers return shipping using the prepaid label we provide.
06 Damaged or Defective Items
If your item arrives defective, damaged, or incorrect, email Contact@enacosellc.com with your order number and clear photos.
Based on the issue, ENACOSE will determine the most practical resolution, which may include:
- Replacement parts
- A full replacement unit
- A refund
07 Return Address
All approved returns must be shipped using the prepaid return label provided by ENACOSE.
112 Tc-1-235
Piedmont, SC 29673
USA
Contact ENACOSE LLC
For return requests, damaged products, refund questions, or help with an existing order, contact our support team.