ENACOSE LLC

Shipping Policy

Last Updated: September 20, 2026

ENACOSE LLC is committed to making delivery clear, predictable, and easy to understand. This Shipping Policy explains where we ship, delivery timelines, freight procedures, tracking, and related support.

RELATED INFORMATION

Helpful ENACOSE Links

Order Status Track your order using your Order ID and billing email. Freight Shipping Details for large, heavy, and oversized deliveries. Refund & Returns Review return eligibility and refund terms. Contact Support Get help from the ENACOSE customer support team.

01 Where We Deliver

We ship throughout the United States. International shipping is not currently offered.

02 Shipping Cost

Free standard shipping is included on every order, including freight items.

There are no hidden shipping fees or surprise add-ons.

03 Order Processing

Every order is processed within 1 business day, Monday through Friday.

Orders placed after 11:00 PM Eastern Time are processed on the next business day.

Business days are Monday through Friday and do not include weekends or applicable holidays.

04 Standard Delivery

Small & Medium Items

Handling Time 1 business day Monday–Friday

Transit Time 1–2 business days Monday–Friday

Order Cut-Off 11:00 PM ET Orders after cut-off process next business day

05 Freight Delivery

Large & Oversized Items

Some products, including gazebos, pergolas, riding mowers, generators, and sheds, require freight delivery because of their size or weight.

Transit Time

3–7 business days after processing, depending on your location and the freight carrier.

Delivery Appointment

The carrier will contact you by phone to schedule a delivery window.

Curbside Delivery

Drivers deliver to your curb or driveway, not inside the home.

Inspect on Arrival

Inspect the shipment for visible damage before signing. Note any visible damage on the delivery receipt before signing to help preserve your claim rights.

For additional information about oversized deliveries, please review our Freight Shipping Policy .

06 Warehouse Location

All orders ship directly from our facility at:

📍

ENACOSE LLC

112 Tc-1-235
Piedmont, SC 29673
USA

07 Multiple Addresses

Each order ships to a single delivery address. If you need products delivered to multiple destinations, please place separate orders.

08 Order Status & Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to update after shipment.

You can also check your order using our Order Status page .

If your order has not arrived within the expected delivery window, contact ENACOSE with your name and order number so our team can assist you.

09 Returns & Exchanges

We accept eligible returns within 90 days of delivery.

ENACOSE covers return shipping costs for eligible returns. Please contact us first to receive a prepaid return label and RMA number before sending an item back.

Once an eligible return is received and inspected, a full refund is issued with no restocking fee.

For complete eligibility requirements and return procedures, please review our Refund & Returns Policy .

CUSTOMER SUPPORT