Orders are processed within one business day, Monday through Friday. Delivery timing depends on the item, destination, and shipping method. Standard items generally arrive within several business days after processing, while large or oversized items may require additional transit time and freight scheduling.

Once your order ships, tracking information will be sent to the billing email used at checkout. You can also use our Order Status page . If you still need assistance, contact us at Contact@enacosellc.com .

Orders placed before 11:00 PM Eastern Time, Monday through Friday, are generally processed on the same business day when possible. Orders placed after the cut-off time, on weekends, or on holidays are processed on the next business day.

Eligible orders shipped within the contiguous United States may qualify for free shipping. Certain oversized, freight, remote-area, or special-handling orders may be subject to additional charges. Please review our Shipping Policy for full details.

Standard shipping is used for products that can be handled by regular parcel carriers. Freight shipping is used for large, heavy, or oversized equipment and may require delivery by truck and a scheduled delivery appointment. See our Shipping Policy and Freight Shipping Policy for additional information.

At this time, our online store is focused on customers within the United States.

Yes. Large or oversized products such as certain riding mowers, generators, outdoor structures, and heavy equipment may require freight delivery. Freight requirements are normally indicated on the product or during checkout.

A single order can normally be shipped to one delivery address. If you need products delivered to multiple addresses, please place separate orders.

We accept major payment methods made available through our secure checkout. Available options may include major credit and debit cards and supported digital payment services.

Financing or installment options, when available, are shown during checkout. Orders using financing must be approved through the applicable payment provider.

If your order has not yet entered fulfillment or shipped, contact us as soon as possible and we will check whether cancellation is still possible. See our Cancellation Policy for full details.

If the order has not yet been processed, contact us immediately at Contact@enacosellc.com . We will check whether the requested change can still be made.

Payment transactions are handled through secure payment providers. ENACOSE does not intentionally display sensitive payment information publicly.

Contact us immediately at Contact@enacosellc.com or call +1 864-290-1362 . If the order has not yet shipped, we will check whether the address can still be corrected.

If a shipment is returned to us as undeliverable, our support team will review the order and contact you regarding available next steps.

Return eligibility depends on the product and its condition. Please review our Refund & Returns Policy for the current return terms and requirements.

Return shipping and any applicable restocking charges depend on the product, reason for return, shipping method, and return terms. Review our Refund & Returns Policy for complete information.

Once an approved return is received and inspected, the refund is processed according to the applicable return policy. Bank processing times may vary after a refund has been issued.

Contact Contact@enacosellc.com with your order number and the item you would like to exchange. Our team will explain the available options.

Contact us promptly with your order number and clear photos showing the product, packaging, and visible damage. Our team will review the information and determine the appropriate next step.

Contact Contact@enacosellc.com with your order number and details about the item received. We will review the order and help determine the correct resolution.

Assembly availability may vary by product and location. Please review our Assembly & Installation Policy or contact ENACOSE support for additional information.

Products that require assembly generally include manufacturer instructions or documentation. If documentation is missing, contact us and we will help determine the appropriate next step.

Warranty coverage varies by product and manufacturer. Please review our Warranty Information for additional details.

Warranty coverage is determined by the applicable manufacturer terms and may cover eligible defects in materials or workmanship. Coverage, exclusions, and claim requirements vary by product.

Email Contact@enacosellc.com with your order number, product information, a description of the issue, and any helpful photos or videos. Please also review our Warranty Information .

Replacement-part availability depends on the product and manufacturer. Contact us with the product model and part information and we will help identify the appropriate next step.

Try refreshing the page, clearing your browser cache, opening the site in another browser, or trying a different device or connection. If the issue continues, contact Contact@enacosellc.com .

Take a screenshot of the error and send it to Contact@enacosellc.com along with a short explanation of what you were trying to do. This will help our team investigate the issue more efficiently.